Shipping Policy

Shipping Policy


Thank you for visiting and shopping at Electric Wheels of CO.  The following are the terms and conditions that constitute our Shipping Policy.

PLEASE NOTE:  Shipping and In Store Pick up Policy for all Skateboards, Scooters and Electric Bikes.  

For the protection of the customer as well as the merchant, all purchases require the following information before the merchant will release product to customer: 

  1. Email or present a hard copy of the receipt of the purchase before the product can be shipped or picked up from the store.
  2. Email or present a valid identification of the customer that purchased the product, card information MUST match customers credit card information and purchase receipt.
  3. Email a picture or present the credit card used by customers for the purchase of the product front and back before the product can be shipped or picked up from the store.
  4. All in store and online purchases for pick up will have to provide the above information before product is released to the customer. 

Domestic Shipping Policy

Shipment processing time. All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. The retail shop is closed on Mondays and Tuesdays. 

Shipping charges for your order will be calculated and displayed at checkout. 

If shipping rates are not available for the product being posted with no apparent shipping option, and there is no specific language in the product description offering "free shipping", then in all likelihood, we are unable to offer accurate shipping rates for that particular product. Please contact us for clarification before purchasing. If every other item in the class is featuring shipping, and one item from that class is not, then likely, this is an error and we reserve the right to correct that error - even after you purchase the item. We will do our very best to offer the most precise and best price available for products and to do so with the highest level of integrity. 

If you have any questions about an item, please contact us before purchasing and we will be sure to give you the most accurate quote on shipping - especially for large ticket items. We will and can always provide a shipping quote directly to you upon request. We work with several private freight companies for fully-built and custom-built bicycles, e-bikes, and trikes. Due to increased and severe penalties for shipping lithium batteries without proper Dangerous Goods Hazmat packaging, certification, and transit documentation, there will be extra time involved with packaging and shipping an electric vehicle with Lithium batteries.  

Thank you for shopping with Voltaire Cycles. We appreciate your business and welcome your feedback. Email us at info@electricwheelsco.com with any questions or suggestions.